Legal
Privacy Policy
Last updated: January 1, 2025
At GNS Spices, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
01.Information We Collect
When you use our website or place an order, we collect information you provide directly to us, such as your name, email address, phone number, shipping address, and payment information. We also automatically collect certain information about your device and browsing behaviour through cookies and similar technologies.
02.How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries and provide customer support, send promotional communications (with your consent), improve our website and product offerings, and comply with legal obligations.
03.Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders — such as payment processors and shipping partners. These parties are contractually obligated to keep your information confidential.
04.Payment Security
All payment transactions are encrypted using SSL technology. We do not store your complete credit card or debit card information on our servers. Payments are processed by PCI-DSS compliant payment gateways.
05.Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
06.Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for a minimum of 7 years for accounting and tax compliance purposes.
07.Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. To exercise these rights, please email us at privacy@gnsspices.com.
08.Children's Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
09.Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
10.Contact Us
If you have questions about this privacy policy or our data practices, please contact us at: privacy@gnsspices.com or write to us at GNS Spices, 12 Spice Market Lane, Kochi, Kerala — 682001.